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Privacy Policy

Privacy Policy

Last Updated: August 15, 2025

Upper Echelon Studios (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website upperechelonstudios.com (“Site”) and our services.

1. Information We Collect

a. Information You Provide Directly

  • Contact Forms: When you fill out forms on our Site, we collect your name, email address, phone number, and any other details you provide.

  • WooCommerce Orders: If you purchase products or services, we collect billing/shipping details, payment information, and order details.

b. Information We Collect Automatically

  • Google Analytics: We use Google Analytics to track and analyze site traffic and usage patterns. This may include your IP address, browser type, pages visited, and time spent on our Site.

  • Cookies & Tracking Technologies: We use cookies to enhance user experience, track visitor preferences, and improve our Site.

c. Google reCAPTCHA

  • Our forms use Google reCAPTCHA to prevent spam and abuse. reCAPTCHA analyzes visitor behavior to determine if the user is human, which may involve collecting device and usage data.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.

  • Process and fulfill orders through WooCommerce.

  • Respond to your inquiries and provide customer support.

  • Send service updates, promotional offers, and marketing communications (only with your consent).

  • Monitor and analyze website usage for security and performance.

3. Payment Processing

We use WooCommerce to process online payments. All payment transactions are handled through secure third-party payment gateways (such as PayPal or Stripe). We do not store your complete credit card details on our servers.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following situations:

  • With Service Providers: Such as website hosting, payment processing, email marketing platforms, or analytics providers.

  • For Legal Compliance: If required by law or in response to legal requests.

  • To Protect Rights and Safety: To prevent fraud, security breaches, or harm.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Disable cookies in your browser settings.

  • Request a copy of the data we hold about you.

To exercise your rights, contact us at support@upperechelonstudios.com.

7. Third-Party Services

Our Site may link to external websites or use embedded content from third parties. We are not responsible for the privacy practices of these third parties.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

Upper Echelon Studios
340 N Cherry St., Martinsville, IN 46151
Email: hello@upperechelonstudios.com
Phone: (765) 558-3286